Hire a Pro on StarOfService
Tips for confidently hiring the right Pro

爱博体育下载It’s important to ask the right questions when you’re hiring a service Pro to help you with a project. Here are some important tips to help you make the right decision:

Do your research.
  • Plan it out.Consider the design and materials you want. The more project details you can communicate to the Pros, the better your quotes and final product will be.
  • Review the Pro’s quote and StarOfService profile.Compare prices, experience and past work to get a sense of what will work best for you. Be sure to visit the Pros' StarOfService profiles to see pictures of past work, reviews, and licensing information to help you make the right choice.
  • Ask questions.StarOfService makes it easy to communicate with Pros using our request forms and secure messaging platform. Feel free to ask the Pro as many questions as necessary. It’s smart to enquire about any similar projects the Pro has done, references from past clients, if your project requires a permit, and if the Pro plans to subcontract any of the work.
  • Check the Pro's licensing and insurance.Some projects may require additional licensing and insurance; check out our articles about how to verify a Pro’s licensing and figuring out which insurance would be best suited for your project.
Check out the Pro’s StarOfService profile.
  • Get an overview.Use the Pro’s profile to get further details that may not be included in the quote; for instance, the years of experience, the number of hires on StarOfService, and how many employees their business has.
  • Reviews matter.Reviews can offer valuable information about a Pro’s timeliness, technical skills, qualifications, and quality of work. Verified reviews are reviews from clients who hired the Pro through StarOfService, while Unverified reviews come from clients who found the Pro elsewhere. You can also see how the Pro responded to reviews to gauge how they treat their clients.
  • Pictures are worth 1,000 words.It’s cliché, but true. Pros can post pictures or videos of their work to showcase past projects. Look for examples of similar projects the Pro has completed. If you don’t see any pictures, feel free to reach out and ask the Pro to provide some.
  • Confirm the credentials.In the credentials section, you’ll see several indicators of the Pro’s past experience on StarOfService. Profile badges (Bronze, Silver, or Gold) indicate the quality of the Pro’s profile, and Top Pro badges indicate that the Pro has been recognised based on their clients' reviews during the last year. You may also see a background check badge (meaning the Pro passed a national background check) or a license badge (showing we’ve been able to verify the Pro’s license through a public database).
Write down the details (and keep a copy).
  • Provide plenty of info.Be sure to include specific project details so that you receive quotes from Pros who are willing and able to meet your needs.
  • Be clear about your expectations.If you're looking for a particular style, design or technique, send photos or add them to your project details. Moreover, you can always reach out to Pros if you want to discuss the details over the phone. Once you’ve hired a Pro, it’s also important to determine payment methods and specific prerequisites for your project.
  • Sign a contract.When you’re ready to hire, a written contract is the best way to ensure that you and the Pro are in agreement, especially in case of very technical or high-value projects. For larger home improvement projects, many finalise the project and payment details in a contract. Smaller projects, like a one-time house cleaning or massage session, may require a different arrangement. The contract might include the who, what, where, when, and cost of the project. For lengthy projects, you may want to specify payment instalments in the contract.
  • Keep copies of your records and payments.Create a record of communications, invoices, proof of payment, insurance, and proof of licensing. For construction-related projects, you may want to take pictures of the ongoing work. Pictures and documents help to be prepared in case of unexpected issues. No matter what your project is, always ask about additional fees beforehand and make sure to get a receipt from the Pro.
Use your best judgment.
  • Don’t automatically choose the Pro with the lowest price.We all love good deals, and many of the quotes you'll receive are offering just that. But you may want to request an explanation to understand the reason for any unusually low price.
  • Take your time.Feel free to ask lots of questions and get all the info you need before making a hiring decision.
  • Get help if you face an issue.If an issue arises while your project is being completed, first attempt to resolve it with the Pro, which can often be successful. If you aren’t able to come to an agreement, please let us know. We are here to help.
  • Follow your instincts.If something doesn’t quite feel right, trust yourself. What’s most important is that you invest the time and effort in the hiring decision so that you can enjoy a stunning finished project.